What is your platform?

Our platform is a modern property listing solution that helps you discover, compare and book properties with ease. We connect buyers, renters and property owners in one seamless experience.

How do I create an account?

Click Register in the top navigation, enter your name, phone or email, and choose a password. You can start browsing immediately after signing up.

Is my personal information secure?

Yes. Your details are encrypted in transit, and your phone number is only revealed to other users according to the visibility setting you choose in your account.

How do I contact customer support?

Use the contact form on our Contact page, or email our support team directly. We reply to most enquiries within one business day.

Are there any hidden fees?

No. Browsing and contacting owners is free. Any optional paid promotion or subscription is shown with its full price before you confirm.

Can I list my property on your platform?

Yes. Sign in, open Add Property from the navigation, and complete the listing form. Your listing goes live once it passes review.

How do I get my listing verified?

Submit your ownership documents from your dashboard. Once our team confirms them, a Verified badge appears on your listing.

How do I stay updated with new listings?

Save a search from the property search page and enable alerts. We will notify you whenever a new property matches your criteria.

Why was my listing rejected?

Listings are rejected when they are duplicates, contain misleading information, or have unusable photos. You will receive the specific reason and can edit and resubmit.

Which payment methods are supported?

We support the major mobile financial services and card payments available in your region. Available options appear at checkout.

How do I pay my rent?

Open Rent Management in your dashboard, select the invoice due, and pay directly. Each payment is receipted in your ledger.

When will I receive a refund?

Approved refunds are returned to the original payment method, typically within five to ten business days depending on your provider.

How do I reset my password?

Select Forgot Password on the login screen and follow the emailed link. The link expires after a short time for your security.

How do I change my language or currency?

Use the language and currency selectors in the top bar. Your choice is remembered for future visits.

How do I delete my account?

Request deletion from your account settings. We remove your personal data after any active agreements or bookings are closed.

How do I report a suspicious listing?

Open the listing and use Report. Our moderation team reviews every report and removes listings that break our rules.

What do I do if an owner does not respond?

Give the owner up to 48 hours. If there is still no reply, raise a dispute from your dashboard and our team will step in.

How do I raise a dispute?

Go to Disputes in your dashboard, choose the related booking or agreement, and describe the issue. We mediate between both parties.

FAQ

Frequently Asked Questions

Find answers to the most common questions about our platform, features and services.

Booking

3 common questions in Booking.

How do I schedule a property visit?

Open any property and use Schedule a Visit to propose a date and time. The owner or agent confirms or suggests an alternative.

Can I cancel a booking?

Yes. Open the booking from your dashboard and select cancel. Cancellation terms depend on the property owner’s policy.

How do short-stay hotel bookings work?

Choose your check-in and check-out dates on a hotel listing, confirm availability, and complete payment to secure the reservation.

Still need help?

Can't find the answer you're looking for? Our support team is ready to help you.

Contact Support

Email Us noreply@marketimmo.cenit.works Call Us Mon - Fri, 9:00 AM - 6:00 PM

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